Customer Success Manager - Life Sciences

February 22

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Tulip Interfaces

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Tulip Interfaces is a company that offers a no-code platform designed to enhance frontline operations through app-based solutions. By connecting and managing machines, devices, and processes, Tulip helps businesses streamline workflows, improve operational efficiency, and ensure quality compliance. Their platform includes features such as app editors, integrations with ERPs and other collaboration tools, governance and change management capabilities, advanced data analytics, computer vision tools, and AI automations. Tulip's solutions cater to a variety of industries, particularly manufacturing, life sciences, and pharmaceutical sectors, offering tools for production management, quality inspection, traceability, and compliance.

Manufacturing • Industrial IoT Integration • Data Analytics • Shopfloor Apps • Computer vision

51 - 200 employees

Founded 2014

☁️ SaaS

🤖 Artificial Intelligence

💰 $100M Series C on 2021-08

📋 Description

•You like to solve problems. Amid uncertainty, you develop an independent perspective, and know how to structure information and initiatives to make them meaningful •You communicate clearly across levels, with people from the shop floor to engineering managers to c-level executives •You have direct experience with implementing manufacturing shop floor change, or implementing business information technology systems to operational environments •You are customer-focused and excited to partner with customers to deliver measurable impact •You Google your way out of most problems, and understand that every customer sees the world a bit differently

🎯 Requirements

•BA/BS (MBA/Masters preferred) •Direct experience with implementing change in manufacturing and operations •4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the Life Sciences industry, specifically in pharmaceuticals •Experience creating and leading executive presentations, and experience working with enterprise corporations and multicultural business environments •Experience coordinating and leading action among cross-functional teams (e.g. Sales, Product, Engineering, Marketing, Professional Services) •Bias for action and client impact •Ability to travel (estimated 20%)

🏖️ Benefits

•Direct impact on product and culture •Company equity •Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) •Flexible work schedule and unlimited vacation policy •Virtual company events and happy hours