Client Success Manager

January 2

🇺🇸 United States – Remote

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $120k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Idealist Consulting

WebsiteLinkedInAll Job Openings

CRM • Admin Training • Salesforce.com • Nonprofit Technology • Marketing Automation

51 - 200 employees

Founded 2003

🤝 Non-profit

☁️ SaaS

🤝 B2B

Description

• Tenacious, pragmatic, with a keen sense of humor? • At Idealist Consulting, we are innovators and problem-solvers committed to global progressive action. • We help organizations grow through Salesforce implementation, marketing automation, and custom application development. • As a Client Success Manager you’ll educate, guide, and empower client teams and stakeholders throughout the project lifecycle, to ensure client satisfaction, retention, and increase client lifetime value.

Requirements

• 3-7+ years experience in a Client Success or Inside Sales role for a services organization • Understanding of nonprofit technology usage and products • Solid understanding of nonprofit business process and values • Experience building account plans to increase client lifetime value • Excellent verbal and written communication skills - including translation of technical requirements to non-technical individuals • Creative and analytical thinking with a passion for solving customer problems with software solutions • Experience assessing and navigating complex, organizational structures and multi-stakeholder decision making • Proven track record of meeting and exceeding sales targets • Track record of relationship building with strong ties in the Salesforce for Nonprofit community • Experience with complex SOW creation and contract interpretation • Use data-driven decision making to create clear, actionable strategies • Enthusiasm about technology and the power of digital transformation • Experience guiding nonprofits through data strategy assessments or digital transformation journeys • Experience translating company go to market goals into sales strategy • Experience collaborating in Google Workspace, Salesforce, Quip, and Slack • Previous experience working for a Salesforce implementation partner • Experience managing projects or engaging in projects with technical and cross-functional components • Salesforce Admin certification or similar a plus • Previous experience working for a nonprofit • Experience with international markets/teams • Experience building networks through events - Salesforce World Tours and Dreamforce • Experience in consultative sales and/or Sandler Sales technique

Benefits

• Equitable total compensation package with base salary and monthly utilization awards • Individual and pooled commission eligible • Humane work weeks and a Hybrid Work Policy that allows you to work from wherever you are (as long as there’s an internet connection) • Healthcare benefit package options that cater to all lifestyles • Generous paid time off plans that grow over time • Paid volunteer time to encourage community involvement and a service mindset • 401k employer match and short term leave available with tenure