Customer Success Manager

21 hours ago

Apply Now

Receive Emails with Similar Jobs

Zendesk

WebsiteLinkedInAll Job Openings

Help Desks • Customer Support • SaaS • Customer Community • Customer Service

5001 - 10000

💰 Grant on 2019-09

Description

• We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. • CSMs align to a portfolio of customers within a specific region and are responsible for retention, minimizing churn/contraction risk while driving product adoption, and identifying expansion opportunities. • Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs.

Requirements

• 5+ years of relevant work experience in customer-facing Customer Success, Account Management, or strategic consulting roles. • SaaS experience required. • Experience in Product Management or technical/business consulting roles is a bonus. • Track record of managing up to 30 accounts of Enterprise size. • Experience with CRM or Customer Success software such as SFDC and Gainsight. • Strong analytical skills, including experience with Looker, Tableau, or similar software.

Benefits

• This position may also be eligible for bonus, benefits, or related incentives. • The offer for the successful candidate will be based on job related capabilities, applicable experience, and other factors such as work location.