Help Desks β’ Customer Support β’ SaaS β’ Customer Community β’ Customer Service
5001 - 10000
π° Grant on 2019-09
21 hours ago
πΊπΈ United States β Remote
π΅ $105k - $157k / year
β° Full Time
π‘ Mid-level
π Senior
π Customer Success
Help Desks β’ Customer Support β’ SaaS β’ Customer Community β’ Customer Service
5001 - 10000
π° Grant on 2019-09
β’ We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. β’ CSMs align to a portfolio of customers within a specific region and are responsible for retention, minimizing churn/contraction risk while driving product adoption, and identifying expansion opportunities. β’ Develop a deep understanding of the customer's business and technical objectives, collaborating with them to build a strategic joint success plan with identified objectives, milestones, and measurable KPIs.
β’ 5+ years of relevant work experience in customer-facing Customer Success, Account Management, or strategic consulting roles. β’ SaaS experience required. β’ Experience in Product Management or technical/business consulting roles is a bonus. β’ Track record of managing up to 30 accounts of Enterprise size. β’ Experience with CRM or Customer Success software such as SFDC and Gainsight. β’ Strong analytical skills, including experience with Looker, Tableau, or similar software.
β’ This position may also be eligible for bonus, benefits, or related incentives. β’ The offer for the successful candidate will be based on job related capabilities, applicable experience, and other factors such as work location.
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