Customer Success Manager - Federal Sector
December 5
Description
• Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. • We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks. • Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform. • We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision. • Mattermost is seeking an innovative, customer-obsessed Customer Success Manager to help customers drive maximum value from their Mattermost investment.
Requirements
• Proven track record of successfully developing and managing customer relationships, including executive relationships within the customer organizations • Understand Open Source apps and their monetization. • Strong knowledge of the DevOps market and ecosystem • Above average technical knowledge (Cloud technologies, Enterprise security, SAML, SSO, Mobile apps) • Deep experience with Salesforce, Outreach and Looker. • Experience discovering key goals and steering customer stakeholders with account success plans • Excellent communication and presentation skills, including building, analyzing, and interpreting customer data to influence stakeholder decision making • Ability to work cross-functional, and lead through influence • Passion for education and teaching customers how to be successful • Customer obsession and empathy • Prefer experience working with customers in the US Public Sector
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