Customer Success Manager
December 4
Description
• The Manager of Customer Success will be a high-energy, strategic and coaching-focused leader, responsible for the growth and development of their team. • Create, develop, and support a collaborative and results driven team culture and environment that allows individuals to thrive and customers to realize the value of Dealer Spike. • Build strong cross-functional relationships within the broader Dealer Spike organization to ensure the success of customers.
Requirements
• 5 years in a customer service & client handling position • 2+ years managing a successful Customer Success or Account Management team • Strong interpersonal skills • Familiarity with Customer Success industry standards and practices • Proven customer service & client handling expertise • Excellent written and verbal communication • Proficient with business software such as CRMs, ticketing systems, and MS Office applications • Results-oriented and motivated individual • Experience managing or providing support services in a SaaS environment • Knowledge of digital marketing and website analytics • Superior organizational and time-management skills
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