Customer Success Account Manager

December 4, 2024

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Picus Security

WebsiteLinkedInAll Job Openings

Network Security Device Testing • Automated security testing • Automated Control Assessment • Control Effectiveness testing • Breach and Attack Simulation

51 - 200 employees

🔒 Cybersecurity

💰 Corporate Round on 2022-05

Description

• Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! • About Picus • Picus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort. • The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. • The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review. • About The Role • Customer Success Account Manager is a vital role within Picus, tasked with nurturing and expanding our customer relationships across a diverse portfolio of accounts in North America. This role is pivotal in ensuring customer satisfaction and loyalty while also focusing on meeting and exceeding quotas for renewals and upsells.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field, with a preference for a technical background • At least 5+ years of experience in customer success, sales/account management, or a similar client-facing role, preferably in a SaaS provider in the cyber security space • Proven ability to manage and grow client relationships, with a keen focus on meeting renewal and upsell quotas • Strong understanding of SaaS business models, technology platforms, and the ability to communicate complex technical concepts effectively • Excellent communication, negotiation, and interpersonal skills, with the ability to adapt to the diverse cultural and business practices of clients in North America • Analytical skills with proficiency in CRM software and customer success tools, and a track record of using these tools to manage and expand client accounts • Flexible and willing to travel to customer locations as needed to provide exceptional support and build strong partnerships