Customer Success Manager

September 17

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Logo of Marigold

Marigold

Marketing β€’ Relationship Marketing β€’ Email Software and Services β€’ Loyalty β€’ Real-Time Personalization

1001 - 5000

Description

β€’ Own an Enterprise portfolio of customers in which you are responsible for driving retention, satisfaction, adoption and growth. β€’ Understand business needs to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success. β€’ Be a trusted advisor by providing industry and market thought leadership to our customers. β€’ Lead Strategic Business Reviews, recurring status meetings, trainings and account plans. β€’ Act as the main escalation point to drive customer resolution in a timely, proactive manner. β€’ Be the voice of the customer internally by advocating for product enhancements and marshaling resources. β€’ Forecast retention, renewal, and status for assigned accounts and deliver on customer remediation plans. β€’ Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base. β€’ Drive all aspects of the customer lifecycle at Marigold, including implementation, adoption, expansion and renewal.

Requirements

β€’ A deep understanding and passion for SaaS and Email/SMS/Push Notifications/Website personalization/Digital Marketing. β€’ Minimum of 5+ years professional work experience in advertising, marketing or a related field; having held a similar role as an Account Manager or Customer Success Manager at the Enterprise level. β€’ Self driven with the energy and resilience to perform consistently at a high level in a fast paced environment. β€’ Experience working with customer contacts at the executive level and proven track record of leveraging those relationships for increased retention and partnership. β€’ Comfort working in a highly flexible, entrepreneurial environment. β€’ Strong ability to establish priorities and make decisions. β€’ Strong project planning and time management skills. β€’ Proven success working with cross functional teams. β€’ Outstanding oral and written communication and presentation skills. β€’ Strong team building and interpersonal skills. β€’ Undergraduate degree.

Benefits

β€’ Competitive salary and benefits including: medical/dental/vision, life and accident insurance. β€’ Generous time off (we call it Open Time Away) and a generous paid holiday schedule. β€’ 401k plan with a company match on your contributions. β€’ Supportive work environment with flexible work hours. β€’ Paid parental leave. β€’ Opportunities to ensure you are always learning and growing.

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