Customer Success Manager

December 2

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Marigold

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Marketing • Relationship Marketing • Email Software and Services • Loyalty • Real-Time Personalization

1001 - 5000 employees

🤝 B2B

☁️ SaaS

Description

• Own an Enterprise portfolio of customers in which you are responsible for driving retention, satisfaction, adoption and growth. • Understand business needs to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success. • Be a trusted advisor by providing industry and market thought leadership to our customers. • Lead Strategic Business Reviews, recurring status meetings, trainings and account plans. • Act as the main escalation point to drive customer resolution in a timely, proactive manner. • Be the voice of the customer internally by advocating for product enhancements and marshaling resources. • Forecast retention, renewal, and status for assigned accounts and deliver on customer remediation plans. • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base. • Drive all aspects of the customer lifecycle at Marigold, including implementation, adoption, expansion and renewal.

Requirements

• A deep understanding and passion for SaaS and Email/SMS/Push Notifications/Website personalization/Digital Marketing. • Minimum of 5+ years professional work experience in advertising, marketing or a related field; having held a similar role as an Account Manager or Customer Success Manager at the Enterprise level. • Self driven with the energy and resilience to perform consistently at a high level in a fast paced environment. • Experience working with customer contacts at the executive level and proven track record of leveraging those relationships for increased retention and partnership. • Comfort working in a highly flexible, entrepreneurial environment. • Strong ability to establish priorities and make decisions. • Strong project planning and time management skills. • Proven success working with cross functional teams. • Outstanding oral and written communication and presentation skills. • Strong team building and interpersonal skills. • Undergraduate degree. • Some travel required (less than 20%).

Benefits

• medical/dental/vision, life and disabilities insurance. • Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off. • 401k plan with a company match on your contributions. • Employee-centric and supportive remote work environment with flexibility. • Support for life events including paid parental leave.