Customer Success Manager

February 20

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Marigold

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Marigold is a company that specializes in AI-powered relationship marketing solutions. It offers a variety of products and services designed to help businesses build, maintain, and strengthen customer relationships. Their offerings include email marketing, personalized campaigns, and cross-channel customer engagement tools through platforms like Campaign Monitor, Cheetah Digital, Emma, Sailthru, Selligent, and Vuture. Marigold aims to enhance marketers' capabilities in data management, Real-time personalization, and customer loyalty, servicing industries such as agencies, financial services, higher education, media, and retail. Their goal is to transform marketing efforts into long-standing, meaningful customer relationships that maximize lifetime customer value.

Marketing • Relationship Marketing • Email Software and Services • Loyalty • Real-Time Personalization

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📋 Description

• Own an Enterprise portfolio of customers in which you are responsible for driving retention, satisfaction, adoption and growth. • Understand business needs to deliver proactive and consultative customer success that drives partnership, customer satisfaction and mutual success. • Be a trusted advisor by providing industry and market thought leadership to our customers. • Lead Strategic Business Reviews, recurring status meetings, trainings and account plans. • Act as the main escalation point to drive customer resolution in a timely, proactive manner. • Be the voice of the customer internally by advocating for product enhancements and marshaling resources. • Forecast retention, renewal, and status for assigned accounts and deliver on customer remediation plans. • Consult and participate in all aspects of the sales cycle including, proposals, scoping, pricing, demonstrations, and contract negotiations, related to all opportunities across existing client base. • Drive all aspects of the customer lifecycle at Marigold, including implementation, adoption, expansion and renewal.

🎯 Requirements

• A deep understanding and passion for SaaS and Email/SMS/Push Notifications/Website personalization/Digital Marketing. • Minimum of 5+ years professional work experience in advertising, marketing or a related field; having held a similar role as an Account Manager or Customer Success Manager at the Enterprise level. • Self driven with the energy and resilience to perform consistently at a high level in a fast paced environment. • Experience working with customer contacts at the executive level and proven track record of leveraging those relationships for increased retention and partnership. • Comfort working in a highly flexible, entrepreneurial environment. • Strong ability to establish priorities and make decisions. • Strong project planning and time management skills. • Proven success working with cross functional teams. • Outstanding oral and written communication and presentation skills. • Strong team building and interpersonal skills. • Undergraduate degree. • Some travel required (less than 20%).

🏖️ Benefits

• Competitive salary and benefits including: medical/dental/vision, life and accident insurance. • Generous time off (we call it Open Time Away) and a generous paid holiday schedule. • 401k plan with a company match on your contributions. • Supportive work environment with flexible work hours. • Paid parental leave. • Opportunities to ensure you are always learning and growing.