The Stem
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
Digital Strategy • Data Product Strategy • Digital Innovation • Digital Business Process • Multi-Channel Strategy
Digital Transformation Consultant - Customer Engagement Excellence
February 19
The Stem
The Stem is a global networked consultancy specializing in customer engagement and digital transformation within the health and life sciences sectors. The company focuses on improving patient experiences and enhancing communication between healthcare providers and patients. Their expertise includes developing omni-channel strategies, engaging with biopharma clients to drive digital transformation, and implementing innovative solutions tailored to meet industry-specific needs.
Digital Strategy • Data Product Strategy • Digital Innovation • Digital Business Process • Multi-Channel Strategy
📋 Description
• Plan and execute customer engagement transformation within Pharma and Bio-tech companies • Benchmark Omni-channel capabilities • Formulate transformation visions • Advise governance models for transformation • Define excellence projects • Implement customer engagement excellence projects • Develop training programs • Serve as interim staff
🎯 Requirements
• Established an independent consulting practice • Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company • Track record of conceiving and guiding excellence programs that make a measurable impact • Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health • Strong client consultation skills with ability to guide a strategic discussion • Analytical thinker with strong organizational skills • Strong understanding of strategic marketing process • Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
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