Customer Success Manager

February 19

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Raptor Maps — Solar Software

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Raptor Maps is a leading provider of solar software solutions designed to optimize solar energy assets for independent power producers (IPPs), utilities, and maintenance companies. Their platform leverages data from aerial, ground, sensor, and equipment sources to deliver comprehensive performance intelligence, enabling solar asset owners to lower risks, costs, and losses. Raptor Maps features advanced visual analytics, remote drone operations, and a digital twin interface to enhance asset management. Trusted by global partners, Raptor Maps empowers teams to focus on delivering clean energy efficiently and reliably through automation and intuitive data interaction.

11 - 50 employees

⚡ Energy

🤖 Artificial Intelligence

📋 Description

• Solar power is the largest source of new energy in the world. • Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. • We have the leading platform for remotely managed solar operations, and our mission is to make solar asset management and O&M dramatically simpler through better data, automation, and the integration of robotics. • We serve tens of thousands of solar sites around the world with a dedicated and passionate team committed to having impact through work and advancing the renewable energy economy. • Our mission is groundbreaking, and we need great people to make it happen. • Join us in building the digital backbone of a stronger, more scalable solar industry! ☀️ • We're Hiring: Customer Success Manager • In this role you will drive the implementation, adoption and expansion of our industry-leading solutions in the solar industry. • You will take charge of driving renewals and growth across customers overseeing critical aspects of onboarding and ensuring successful adoption and renewal. • You will cultivate and strengthen relationships with our customers in the solar PV industry who are some of the leading and most sophisticated renewable energy firms in the world.

🎯 Requirements

• 3-5 years experience with: • Solar industry operations and maintenance • Expertise with or strong interest in solar asset management and operational processes, preferably from in-field experience. • 5+ years experience with: • Deep analytical thinking and demonstrated quantitative experience. • Independently building relationships with high-value customers. • Business development, commercial negotiation, ideally with SaaS solutions • Conducting discovery conversations with a wide range of customer stakeholders, including c-suite executives and field personnel. • Managing >5 enterprise customers simultaneously. • Experience with DAS/SCADA platforms preferred. • Proficiency in creating compelling PowerPoint presentations. • Fluency in languages beyond English is a plus, although not required.

🏖️ Benefits

• Remote-first working model (free to work anywhere in lower 48 states unless otherwise noted for role) • Competitive compensation including equity package • Paid travel for in-person off sites and team get togethers (quarterly) • Medical, dental, vision, life, and short-term disability insurance • Unlimited paid time off (that we encourage you to use!) • 401(k) with multiple low-fee options • Desk budget • Monthly Lunch & Learns plus plenty of DoorDash credit • Amazing team members that tend to love memes, pets, solar, and being active