Customer Success Operations Analyst

February 18

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

💵 $19 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Apryse

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Apryse is a leading provider of document processing technology that offers SDKs and end-user applications for generating, converting, viewing, editing, and signing documents. It serves a diverse range of industries, including public sector, healthcare, legal, and financial services, enabling businesses to streamline their document workflows within secure, scalable solutions. With robust tools for integration into existing platforms and user-friendly applications, Apryse caters to innovative startups as well as Fortune 500 companies, emphasizing speed, reliability, and comprehensive support for developers.

PDF Development Toolkits • Mobile PDF Libraries • Electronic Document Processing Technology • Business-ready Enterprise Document Solutions • PDF SDK

201 - 500 employees

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Private Equity Round on 2021-05

📋 Description

• As a Customer Success Operations Analyst, you will play a vital role in supporting the Customer Success (CS) team’s operational effectiveness and scalability. • You will work closely with our CS Leadership team and Manager of Customer Success Programs and Operations to build and maintain reporting, improve operational workflows, and support key Customer Success initiatives. • Key Responsibilities: Create, maintain, and improve reporting for the Customer Success team using tools such as Salesforce, Excel, and BI platforms. • Help maintain weekly operational processes around revenue forecasting by creating and verifying reports. • Collaborate with Sales Operations, Revenue Operations, and Finance teams to resolve CRM discrepancies and ensure accurate and reliable data across systems. • Assist in informing and maintaining the resourcing and coverage model for the Customer Success team. • Contribute to the development, maintenance, and optimization of our CS-owned customer success platform. • Identify opportunities for process efficiencies and collaborate with stakeholders to implement solutions that enhance team performance.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, operations, or a related field. • Proficiency in data analysis and reporting tools, particularly Excel. • Strong problem-solving and organizational skills with a keen attention to detail. • Excellent communication skills, both written and verbal. • Ability to work collaboratively across teams and adapt to a dynamic work environment. • Familiarity with customer success platforms (e.g., Planhat, Gainsight) and CRMs (e.g., Salesforce) is a plus.

🏖️ Benefits

• Competitive salary commensurate with experience and qualifications. • A comprehensive extended benefits package including health, dental and vision for you and your family, with company paid offerings. • 401K savings program with company match. • Generous paid time off (PTO) is offered to support the ability to rest and recharge. • A great team environment and resources, supporting you to do the best work of your life and providing unlimited career growth potential. • Highly autonomous and entrepreneurial environment. • Annual recurring WFH allowance for you to purchase items you need for your home office. • Ongoing support for learning development so you can master your craft. • Work with the hardware you're most comfortable with (Windows or Mac). • Diverse and inclusive workplace where we all learn from each other.