Customer Success Manager

February 17

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Liberate CI

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Liberate CI is the Channel Islands’ equality and diversity charity, dedicated to improving diversity, inclusion, fairness, equality, respect, and acceptance across Jersey and Guernsey. They offer various services including training sessions, consultancy, and an employer accreditation scheme to empower businesses in their diversity and inclusion efforts. The organization also plays a vital role in community events such as CI Pride and advocates for the rights and well-being of marginalized groups, ensuring that accessibility audits and other support programs are available to enhance community engagement and safety.

Equality • LGBTQ+ • Diversity • Inclusion

11 - 50 employees

Founded 2014

🤲 Charity

🌍 Social Impact

📚 Education

📋 Description

• About Us: Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions. • The Customer Success Manager (CSM) role at Liberate is responsible for driving long-term customer success and revenue growth by managing relationships with enterprise customers, primarily within the insurance industry. • This role is critical in ensuring our customers maximize the value of our AI-powered voice automation solutions while supporting successful renewals and identifying opportunities for expansion and deeper product adoption. • The ideal candidate will have experience designing and executing post-implementation customer journeys, running renewal and expansion conversations, and conducting value-focused Executive Business Reviews (EBRs). • Additionally, they will be comfortable with technical onboarding, and should be excited about prompt engineering and learning best practices in large language model (LLM) technologies. • Key Responsibilities: Customer Success & Account Management, Renewals, Expansion & Revenue Growth, Technical Enablement & AI Prompt Writing.

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role at a B2B SaaS company (enterprise experience preferred). • Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment. • Bachelor's degree in a relevant field (e.g. business, marketing, etc.) • Experience owning post-implementation success strategies, including renewals, EBRs, and expansion planning. • Comfort with technical onboarding and a willingness to learn how to write AI prompts to support customer workflows. • Strong communication and relationship-building skills, with the ability to engage at both the operational and executive levels. • Analytical mindset with the ability to interpret customer data and feedback to drive engagement and retention. • Ability to work cross-functionally and manage multiple customer relationships in a fast-paced, evolving environment. • Strong understanding of the insurance industry and experience working with insurance customers.

🏖️ Benefits

• Competitive salary with equity options • Unlimited PTO • 401(k) plan • Comprehensive health, dental, and vision insurance • Flexible work environment with remote work options • Collaborative and innovative company culture