Howdy Analytics
Howdy Analytics is a comprehensive suite of open source business applications that aim to streamline various business processes. It integrates tools for CRM, eCommerce, inventory management, accounting, project management, and more, allowing companies to automate their operations efficiently. With a focus on ease of use and seamless integration, Howdy Analytics provides solutions tailored for small to mid-sized businesses across various industries.
Data Analytics • Machine Learning • Cloud • Python • ETL
Customer Success Manager
February 16
Howdy Analytics
Howdy Analytics is a comprehensive suite of open source business applications that aim to streamline various business processes. It integrates tools for CRM, eCommerce, inventory management, accounting, project management, and more, allowing companies to automate their operations efficiently. With a focus on ease of use and seamless integration, Howdy Analytics provides solutions tailored for small to mid-sized businesses across various industries.
Data Analytics • Machine Learning • Cloud • Python • ETL
📋 Description
• We are seeking a motivated and knowledgeable Customer Success Manager to join our team. • You will play a crucial role in ensuring our clients maximize the benefits of our retail solutions. • Develop and maintain strong relationships with B2B customers, providing consultative support. • Utilize retail data metrics and KPIs to monitor customer health scores, identify trends, and provide actionable insights. • Understand and advise on retail pricing strategies, assist clients in optimizing their pricing decisions. • Run basic SQL queries to gather customer data and resolve issues. • Work closely with an offshore development team, ensuring timely deliverables and facilitating communication. • Responsible for the comprehensive onboarding of new customers, developing training materials and gathering feedback for continual alignment.
🎯 Requirements
• 5+ years of experience in customer success or account management, ideally within the retail sector (grocery and pets preferred). • Strong understanding of retail data metrics, KPIs, and pricing terminology. • Basic proficiency in SQL for performing data queries and analysis. • Excellent interpersonal skills with the ability to manage and work effectively with an offshore development team. • Demonstrated ability in providing consultative support and building strong customer relationships. • Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
🏖️ Benefits
• Comprehensive medical, dental, and vision coverage. • Company-sponsored 401(K) and life insurance. • Generous paid time off policy.
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🇺🇸 United States – Remote
💰 $29.5M Venture Round on 2020-01
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
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