Customer Success Manager

February 16

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AssemblyAI

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AssemblyAI is a Speech AI company focused on building new state-of-the-art AI models that can transcribe and understand human speech. Our customers, such as CallRail, Fireflies, and Spotify, choose AssemblyAI to build incredible new AI-powered experiences and products based on voice data.

51 - 200 employees

📋 Description

• We’re looking for a Customer Success Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. • From onboarding to use case realization to exploring frontier use cases, you will work directly with customers to implement our Speech AI models and apply them to their current and future product features. • You will use your customer and technical expertise to plan and execute on customer’s overall needs with Speech AI, helping them choose the right plans, models, and use cases. • You’ll collaborate with Sales, Success, and Product to ensure customers get the most out of our products and their feedback drives our future product roadmap. • Your creativity and problem-solving skills will be key in finding unique solutions for each customer’s needs.

🎯 Requirements

• Have 3+ years of experience as a Customer Success Manager, Account Manager, Solutions Architect, Sales Engineer, or Technical Consultant. • Preferred experience working with SQL, Python, React, and web development frameworks. • Familiarity with AI/ML tools is a strong plus. • Passion for AI technology and a strong desire to apply it to real-world customer challenges. • Ability to proactively identify opportunities for Speech AI integration and create detailed execution plans. • Are willing to wear many hats, passionate about unblocking issues for customers, and excited about problem-solving. • Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.