Orb
Orb is the modern pricing platform that gives businesses the ability to bill for seats, consumption, and everything in between. We are on a mission to provide every business with the infrastructure to unlock their revenue.
11 - 50 employees
Customer Success Manager
February 15
🗽 New York – Remote
💵 $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
Orb
Orb is the modern pricing platform that gives businesses the ability to bill for seats, consumption, and everything in between. We are on a mission to provide every business with the infrastructure to unlock their revenue.
11 - 50 employees
📋 Description
• We are looking for a unique person seeking the chance to join our burgeoning Success team! • You will be responsible for onboarding and renewing customers, while building relationships to expand to new use cases over time. • Ensure customers gain maximum value from the service, maintain smooth handoff between Sales and Post-Sales, and deliver great outcomes on ongoing support. • Work closely with PMs and Engineering to translate customer requirements into actionable product features and enhancements. • Engage closely with engineers on the customer’s side to onboard Orb.
🎯 Requirements
• 5+ years of customer-facing experience in high growth SaaS and/or B2B startups • Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders • Knowledge of cloud architectures and data infrastructure technologies • Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day • Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs • Curious, politely persistent, able to break through vendor fatigue with key contacts • Consultative mindset, always looking to advise on a more efficient and better way to operate • Proven track record in planning and executing successful Business Reviews and Health Checks • Ability to work US east coast business hours • Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus! • Functional knowledge of SQL is also a plus!
🏖️ Benefits
• Excellent medical, dental, and vision insurance - 100% coverage for you and dependents • Unlimited PTO (with 15 days minimum encouraged) plus one week of time off during the last week of December • 401k plan • 16-week paid parental leave with equity vesting • Commuter stipend • Catered lunches in the office • Meaningful equity in the form of stock options and a unique ten-year exercise window
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