Customer Success Manager

February 15

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Logo of Balto

Balto

Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto.

51 - 200 employees

Founded 2017

πŸ“‹ Description

β€’ Manage the accounts of both new and existing customers β€’ Ensure customers have the assistance, resources, and insights needed β€’ Facilitate ongoing business and foster lasting partnerships β€’ Identify and pursue opportunities to increase customer adoption and prove out Balto’s ROI β€’ Manage the contract renewal process and leverage customer knowledge to expand accounts β€’ Propose pricing, product expansions, and terms for existing customers β€’ Provide support and oversight of required licenses

🎯 Requirements

β€’ 3+ years of Customer Success or Account Management experience β€’ Proven track record working with enterprise-level relationships β€’ Self-driven β€’ Exemplary written and verbal communication skills β€’ A strategic, detail-oriented thinking style β€’ Data analysis skills β€’ Change management and adoption management experience β€’ Working knowledge of Excel β€’ Empathetic and passionate about providing value to customers

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