Customer Success Manager - Enterprise

February 21

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Abnormal Security

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Abnormal provides total protection against the widest range of attacks including phishing, malware, ransomware, social engineering, executive impersonation, supply chain compromise, internal account compromise, spam, and graymail.

Email Security • Business Email Security • Cloud Email Security • Phishing Detection • Business Email Compromise

501 - 1000 employees

📋 Description

• As a CSM, passionate about creating and sustaining happy customers. • Act as primary interface between the customer and internal teams, ensuring measurable success criteria is established. • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them. • Schedule, prepare, and deliver Business Reviews for customers, with focus on proving ROI that leads to renewals/expansion.

🎯 Requirements

• 3+ years experience in a CSM capacity, with 5+ yrs. experience in an enterprise SaaS product support environment. • Strong experience with building and developing long-lasting executive-level relationships at F500 companies. • Action-oriented, with the ability to quickly assess and integrate inputs across functions. • Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment. • Strong written, spoken, and presentation skills, with ability to communicate effectively. • Proven ability to introduce and review new product features, best practices, and follow up with customers. • Strong technical troubleshooting skills, and ability to collaborate, coordinate and escalate issues. • Previous experience with Internet and networking technologies, including email security products. • Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA). • Bachelor of Science in Computer Engineering/ Computer Science, or similar work experience required.

🏖️ Benefits

• Base salary range: • $119,000 - $140,000 USD • Eligible for a bonus, restricted stock units (RSUs), and benefits.