Lovepop
Lovepop is a company that specializes in creating intricate pop-up greeting cards and gifts for various occasions. Their offerings include 3D pop-up cards, pop-up bouquets, and customizable card and gift bundles. Lovepop emphasizes personalization, allowing customers to add personal messages and photos, which can then be sent directly to recipients, making their products suitable for celebrations and significant moments in life.
3D Pop-up Cards • Greeting cards • Paper cards • Laser cutting • Kirigami
Customer Success Manager
February 21
Lovepop
Lovepop is a company that specializes in creating intricate pop-up greeting cards and gifts for various occasions. Their offerings include 3D pop-up cards, pop-up bouquets, and customizable card and gift bundles. Lovepop emphasizes personalization, allowing customers to add personal messages and photos, which can then be sent directly to recipients, making their products suitable for celebrations and significant moments in life.
3D Pop-up Cards • Greeting cards • Paper cards • Laser cutting • Kirigami
📋 Description
• Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. • The Manager of Customer Happiness creates magical moments by delivering an AWESOME BAR brand experience for Lovepop customers. • This role ensures every interaction exceeds expectations, builds a highly engaged and detail-oriented happiness team, and regularly shares customer insights to drive meaningful continuous improvements. • The Manager proactively monitors Lovepop’s online reputation across all platforms, implementing strategies to enhance engagement and customer experiences.
🎯 Requirements
• 2-3+ years of experience in a customer support team leadership role specifically with a DTC (direct-to-consumer) company with a large number of customers and transactions. • Demonstrated success in developing and implementing customer service strategies. • Strong understanding of customer service principles, and practices. • Deep knowledge of customer experience software and technologies, and a good understanding and how to leverage those efficiently. • Analytical mindset with a focus on leveraging data for decision-making.
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