Client Success Executive - Healthcare IT

February 15

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Altera Digital Health

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Altera Digital Health is a health technology company that provides innovative electronic health record (EHR) solutions and services tailored for hospitals and health systems. Their offerings, including products like Paragon, Sunrise, TouchWorks, and Denali, are designed to improve patient care, streamline workflows, and enhance financial outcomes for mid-size and community healthcare organizations. Altera emphasizes a commitment to enhancing healthcare delivery through advanced technology and expert support, aiming to help healthcare providers reach their full potential and achieve improved patient outcomes.

Electronic Health Records • Financial Management and Operational solutions • Analytics and Intervention solutions • Digital healthcare • Patient Engagement

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. • The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. • The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. • The CSE partners with clients and internal stakeholders to ensure remarkable client experiences with products and services through strategic roadmap planning and tactical execution. • Responsible for reviewing client business objectives, creating actions to support them, and reporting on Key Performance Indicators.

🎯 Requirements

• Bachelor's degree in business administration, healthcare administration, information technology, or a related field, or equivalent years of experience. • 4-7 years’ experience in a client success type role within the healthcare IT industry. • Strong understanding of the healthcare IT landscape and relevant regulations. • Demonstrated experience collaborating with cross-functional teams (sales, marketing, product development, support) to address client needs and resolve issues. • Experience facilitating strategic roadmap planning for complex projects. • Strong understanding of client onboarding and adoption processes. • Skilled at managing client relationships at all levels, from executives to end-users. • Experience driving client participation in Voice of Customer programs (e.g., KLAS, NPS). • Experience managing client expectations and resolving complex financial or contractual issues. • Experienced at prioritizing effectively while managing multiple clients, programs, and time zones. • Excellent written and verbal communication skills with the ability to tailor presentations and communications to different audiences. • Strong relationship-building and interpersonal skills. • Able to manage multiple priorities and work effectively in a fast-paced environment. • Excellent problem-solving and analytical skills. • Proficient in project management methodologies and tools. • Proficiency in CRM tool usage (e.g. Salesforce) and strategies to manage client interactions, track progress and ensure timely follow-ups. • Strong data analysis skills with the ability to interpret and report on key performance indicators (KPIs). • Clinical background strongly preferred. TouchWorks experience preferred.