Customer Success Manager
February 15
📋 Description
• We're building AI thought partners to make people smarter and more creative, accelerating the creation and sharing of knowledge in financial services. • As the Founding Customer Success Manager, you’ll play a critical role in setting up customer success & support functions at Rogo. • Establish processes & best practices for tracking, maintaining, and interpreting key KPIs. • Utilize adoption rates, usage metrics, and other key indicators to drive client satisfaction and high ROI. • Use metrics and customer insights to enhance Rogo’s understanding and articulation of our value proposition for users in quantitative and qualitative terms. • Use analytics and feedback to maintain customer satisfaction. • Engage users and stakeholders, empowering them to be Rogo advocates within their organizations. • Lead the integration of Rogo into client workflows, ensuring seamless adoption and optimal use throughout customers’ lifecycles. • Serve as the primary contact for clients with a prescriptive and consultative approach. • Relay client insights back to internal teams to aid in the continuous improvement of our product.
🎯 Requirements
• 2–5+ years of experience in customer success within a high-growth, enterprise financial services company • Proven track record in analyzing customer performance metrics and delivering strategic recommendations to drive business outcomes and improve processes • Skilled in owning and managing customer relationships, including upsell and renewal conversations to maximize customer value • Confident communicator with strong strategic planning and relationship management skills, adept at engaging with and influencing stakeholders across all levels in real time
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