Customer Success Partner - Field Operations

February 18

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $45k - $65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Culimer USA LLC

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Culimer USA LLC is a culinary solutions partner specializing in providing high-quality, responsibly sourced seafood and Japanese-inspired ingredients. The company utilizes innovative techniques, such as Superfrozen technology, to ensure food safety and product transparency. Culimer focuses on delivering restaurant-quality ingredients, along with equipment to enhance food preparation processes. With a commitment to sustainability and accountability, they prioritize customer satisfaction through clean and natural products.

SuperFrozen Tuna • Sushi Ingredients • Sustainable Seafood • All Natural Ingredients • Sushi Grade Seafood Products

51 - 200 employees

Founded 2019

🛍️ eCommerce

🛒 Retail

📋 Description

• This is a remote position. • Join Culimer, a company revolutionizing the seafood industry through sustainable sourcing and innovative solutions that benefit both people and the planet. • Committed to enriching society through food, we responsibly source and deliver the highest-quality sushi and sushi ingredients. • At this stage of our growth, you'll have a direct impact on building the company and establishing processes from the ground up. • This offers you significant opportunities to learn and grow. • Our purpose encompasses People, Planet, and Profit, driving us to create a positive impact on our employees, our communities, and the world around us. • We are driven by core values of excellence, accountability, and trust, which are fundamental to our operations. • Culimer's flagship product is ultra low temperature tuna. • If you are passionate about food, sustainability, and contributing to a dynamic and growing team, we encourage you to apply and join us on this exciting journey! • The mission of this role is to turn clients into trusting partners and grow existing accounts. • Drive bottom-up relationships with clients and help solidify the partnership at the store-level. • Drive customer education, resolve customer concerns/questions, support sales through product demonstrations and presentations. • You will travel to locations with existing accounts to educate employees on the product, answer questions, and resolve concerns.

🎯 Requirements

• Focused on continuous improvement for clients and on sharing those ideas • Critical thinker - can make rational decisions on customer complaints and deliver preventive actions • Communication skills - must communicate effectively both verbally and in writing • Tech familiarity - proficiency in CRM, ERP and Google Workspace platforms • Organizational skills - detail-oriented and excellent time management skills • Culinary experience - not required, but extremely helpful • Love of good food, and experience with food service industry helpful • Involves frequent travel(50%-75%) within the United States

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life/AD&D • 401(k), 100% match up to 6%, immediate vesting • PTO • Paid Holidays