Skyline BPO
Skyline BPO is a business process outsourcing company dedicated to transforming businesses through innovative, personalized services. Founded by investors who recognized a market gap, Skyline BPO specializes in areas such as appointment setting, lead generation, and closing deals. With a strong commitment to excellence, the company operates across more than 30 states with a team of seasoned professionals, catering to the unique needs of entrepreneurs, small businesses, and large corporations alike.
Customer Success Specialist
February 14
Skyline BPO
Skyline BPO is a business process outsourcing company dedicated to transforming businesses through innovative, personalized services. Founded by investors who recognized a market gap, Skyline BPO specializes in areas such as appointment setting, lead generation, and closing deals. With a strong commitment to excellence, the company operates across more than 30 states with a team of seasoned professionals, catering to the unique needs of entrepreneurs, small businesses, and large corporations alike.
📋 Description
• Onboarding new customers by providing training and resources to facilitate product adoption • Developing customer relationships that promote retention and loyalty, working closely with customers to ensure they are satisfied with the services they receive • Understanding customer outcomes by communicating with customers, analyzing customer health metrics, and gathering other feedback • Identifying opportunities for customers to use the product more effectively and encouraging feature adoption • Monitoring customer health indicators, adoption rates, and overall engagement to identify any issues or opportunities for improvement • Providing insights to customers to ensure that they get the most out of the product with the aim of helping grow their business • Collaborating with the sales team to ensure subscription renewals and the overall growth of customer accounts • Addressing customer concerns and providing solutions to resolve issues in a timely manner • Creating policies and procedures that optimize the customer experience and report on their effectiveness • Gathering feedback from customers, studying other customer success programs, and analyzing customer data to identify the best practices • Enhancing customer service experience, creating engaged customers, and facilitating organic growth • Acting as a customer advocate and liaison to provide feedback to the internal teams on how to better serve customers
🎯 Requirements
• Bilingual Spanish & English is a must • Experience 1+ years in the same field • Ability to work from home, during Pacific Time Zone (USA), Monday to Friday fixed shift. • Efficient Internet & Computer • Experience with Intercom & Asana is a plus
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