Customer Success Specialist

December 12, 2024

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Launchmetrics

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Launchmetrics is an innovative and dynamic international company specializing in brand performance for the Fashion, Lifestyle, and Beauty industries. Formed from a merger of Augure and Fashion GPS, Launchmetrics has established itself as a leader in influencer marketing software and technology solutions. The company supports brands with comprehensive services in influencer relationship management, media monitoring, and analytics to drive brand visibility and engagement. With a global presence, Launchmetrics continues to evolve its platform and capabilities, having acquired key players in the industry to strengthen its data and analytics offerings. Known for a vibrant and inclusive work culture, Launchmetrics prides itself on innovation, diversity, and customer focus, backed by strong financial growth and investment.

Digital Sample Tracking • Contact Relations Management (CRM) • Digital Asset Management & Virtual Lookbooks • Influencer Marketing • PR Monitoring

201 - 500 employees

🤝 B2B

👗 Fashion

💄 Beauty

📋 Description

• Manage key client relationships and ensure client adoption, satisfaction, and retention. • Be an expert on system functions and features to become a strategic advisor for clients. • Lead regular account reviews with clients and maintain communication on updates. • Gather local client feedback and deliver it to product teams. • Anticipate and monitor dissatisfied accounts and address issues promptly. • Identify opportunities for upsell and cross-sell and nurture them through to sales team handover.

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, or related field. • Minimum 1 year previous experience in Customer Success or another related role. • Ability to perform within a fast-paced, multi-priority setting. • Customer-first mentality; ability to empathize and build customer loyalty. • Strong technical aptitude and ability to learn new technologies quickly. • Excellent interpersonal skills for phone troubleshooting and writing skills through email. • Extra Credit: Experience working with/in the Fashion, Luxury, Beauty or PR space. • Exposure to global customers and an understanding of international markets is desirable. • Experience with delivering on-site training and webinars.

🏖️ Benefits

• Flexible work arrangements. • Learning and development allowance. • Tailored benefits package for each location. • Support for home office establishment.