Customer Success Specialist

Yesterday

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Digital Sample Tracking • Contact Relations Management (CRM) • Digital Asset Management & Virtual Lookbooks • Influencer Marketing • PR Monitoring

201 - 500

Description

• Responsible for managing key client relationships • Ensuring client adoption, satisfaction, and retention across the board • Leading regular account reviews with clients to ensure proper usage • Identifying opportunities for upsell and cross sell • Project-managing incoming client requests alongside product

Requirements

• Bachelor’s degree or equivalent experience in business, or related field • Minimum 1 years previous experience in Customer Success or another related role • Ability to perform within a fast-paced, multi priority setting • Customer-first mentality; ability to empathize and build customer loyalty • Strong technical aptitude and ability to learn new technologies quickly • Must be able to think strategically about change management and system integration • Excellent interpersonal skills for phone troubleshooting and writing skills through email • Experience in Fashion, Luxury, Beauty or PR space is a plus

Benefits

• Learning and development allowance • Flexible work arrangements • Benefits package tailored to each location • Support for establishing your home office