CRM Administrator

22 hours ago

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PCG Consulting Group International

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Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500

Description

• PCG Consulting group is a dynamic and innovative technology-driven organization that partners with health, education, and human services agencies to improve lives. • The Jr. CRM Administrator will lead the development, testing, maintenance, and optimization of our CRM system. • Collaborate with cross-functional teams to implement custom solutions, automate processes, and introduce best practices for our CRM platform. • Key responsibilities include creating custom forms, building reports, designing workflows, integrating third-party applications, and supporting training initiatives to drive user adoption. • Continuously evaluate CRM processes, recommending and implementing optimizations to improve efficiency, data reliability, and quality.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience. • 5+ years in CRM configuration, including workflows, validation rules, roles & profiles, reports, and dashboards. • Advanced skills in SQL (writing, querying, report creation), and working knowledge of PostgreSQL or equivalent databases. • 4+ years of experience writing JavaScript code to create custom functionalities within CRM platforms. • Experience with ETL profiling and data loading. • Familiarity with Data Warehouse, SQL, and OLAP technologies. • 4+ years managing SaaS Dialer solutions (e.g., LiveVox, TCN, AWS Connect) and 3+ years with SaaS Texting solutions (e.g., SBT, LiveVox). • 2+ years in custom API development for CRM. • Hands-on experience with complex CRM deployments and system lifecycle management. • Skilled in reading Java stack traces, analyzing AWS logging, and resolving platform issues. • Exceptional communication and relationship-building skills, a proactive approach to problem-solving, and a commitment to continuous learning and development.