CRM Administrator

November 20, 2024

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PCG Consulting Group International

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PCG Consulting Group International is a consulting firm specializing in providing scalable solutions in the fields of Healthcare, IT, and Project Management. They focus on delivering practical and effective solutions that help organizations achieve their goals. As a Minority Business Enterprise (MBE) and a member of the Illinois Business Enterprise Program, PCG prides itself on its diverse team of data experts and experienced professionals. They offer a wide range of services, including IT services, security and compliance, data services, healthcare solutions, and more. PCG is also certified in HITRUST compliance and PCI, ensuring a strong commitment to safeguarding business interests. Their approach as problem solvers and trusted advisors helps clients navigate the complex business landscape effectively.

Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

📋 Description

• PCG Consulting group is a dynamic and innovative technology-driven organization that partners with health, education, and human services agencies to improve lives. • The Jr. CRM Administrator will lead the development, testing, maintenance, and optimization of our CRM system. • Collaborate with cross-functional teams to implement custom solutions, automate processes, and introduce best practices for our CRM platform. • Key responsibilities include creating custom forms, building reports, designing workflows, integrating third-party applications, and supporting training initiatives to drive user adoption. • Continuously evaluate CRM processes, recommending and implementing optimizations to improve efficiency, data reliability, and quality.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience. • 5+ years in CRM configuration, including workflows, validation rules, roles & profiles, reports, and dashboards. • Advanced skills in SQL (writing, querying, report creation), and working knowledge of PostgreSQL or equivalent databases. • 4+ years of experience writing JavaScript code to create custom functionalities within CRM platforms. • Experience with ETL profiling and data loading. • Familiarity with Data Warehouse, SQL, and OLAP technologies. • 4+ years managing SaaS Dialer solutions (e.g., LiveVox, TCN, AWS Connect) and 3+ years with SaaS Texting solutions (e.g., SBT, LiveVox). • 2+ years in custom API development for CRM. • Hands-on experience with complex CRM deployments and system lifecycle management. • Skilled in reading Java stack traces, analyzing AWS logging, and resolving platform issues. • Exceptional communication and relationship-building skills, a proactive approach to problem-solving, and a commitment to continuous learning and development.