Customer Success Specialist

3 days ago

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Zoomph

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Social Media • Analytics • Marketing • Data Science • Sponsorships

11 - 50 employees

💰 $1.7M Seed Round on 2017-01

Description

• Provide expert-level support to clients by identifying and resolving complex technical issues • Mentor and train team members • Lead process improvement projects aimed at increasing support efficiency and customer satisfaction • Conduct client calls and onboarding sessions • Monitor and analyze support metrics and KPIs

Requirements

• BS Degree or equivalent experience • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment • Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot) • Familiarity with Excel, XML, JSON or similar data query languages • Strong problem-solving abilities with a data-driven approach • Excellent verbal and written communication skills • Proven ability to evaluate and optimize workflows