Zoomph
Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.
Social Media • Analytics • Marketing • Data Science • Sponsorships
11 - 50 employees
💰 $1.7M Seed Round on 2017-01
Customer Success Specialist
December 9, 2024
🇺🇸 United States – Remote
💵 $55k - $65k / year
⏰ Full Time
🟢 Junior
🏆 Customer Success
🦅 H1B Visa Sponsor
Zoomph
Zoomph is a company that specializes in advanced analytics for social media and broadcasting. They provide comprehensive viewership insights, allowing partners to measure engagement and make informed decisions across different platforms. Zoomph sets the standard for broadcasting data and measurement, offering minute-by-minute analysis, national and local coverage, and logo detection technology. They deliver real-time social media performance and partnership data for major platforms like Instagram and Facebook, and offer detailed audience insights to identify partnership opportunities. Zoomph is well-recognized in the sports industry, providing data-driven reports for leagues, teams, and brands.
Social Media • Analytics • Marketing • Data Science • Sponsorships
11 - 50 employees
💰 $1.7M Seed Round on 2017-01
📋 Description
• Provide expert-level support to clients by identifying and resolving complex technical issues • Mentor and train team members • Lead process improvement projects aimed at increasing support efficiency and customer satisfaction • Conduct client calls and onboarding sessions • Monitor and analyze support metrics and KPIs
🎯 Requirements
• BS Degree or equivalent experience • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment • Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot) • Familiarity with Excel, XML, JSON or similar data query languages • Strong problem-solving abilities with a data-driven approach • Excellent verbal and written communication skills • Proven ability to evaluate and optimize workflows
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