Client Success Coordinator

January 1

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RYNO Strategic Solutions, LLC

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RYNO Strategic Solutions, LLC is a leading digital marketing agency focused primarily on the home services and improvements industry. They offer a wide range of marketing services including search engine optimization (SEO), pay-per-click (PPC) advertising, website design, social media marketing, video production, and local services ads (LSA) management. By being a Google Premier Partner, they focus on increasing the quantity and quality of organic traffic for home service businesses such as HVAC, plumbing, electrical, and more. Their proprietary RYNOtrax™ reporting system provides transparent metrics to help businesses understand their customer sources and identify opportunities for growth. Through tailored campaigns, RYNO Strategic Solutions aims to significantly enhance the digital presence and business growth of their clients in the home services sector.

Website Desgin & Development • Search Engine Optimization (SEO) • Pay Per Click Ad Management (PPC) • iPad/iPhone App Design & Development • Social Media Marketing

51 - 200 employees

Founded 2008

☁️ SaaS

📋 Description

• Who We Are • RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008 • Our Mission • We Exist to Grow Your Business...PERIOD. • Our Values • We are transparent • We are good communicators • We give back • We have integrity • We are positive • We genuinely care • We focus on education • Summary of Position • We're looking for a driven Client Success Coordinator to join our growing team • You serve as a trusted resource for our valued clients • You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service • You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts • You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs • You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns • Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

🎯 Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom • Experience with project management software, i.e., Salesforce or ClickUp • Strong work ethic and a “do whatever it takes to get the job done” attitude • Exceptional customer service and relationship-building skills • Ability to solve complex problems and resolve conflicts • Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients • Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred

🏖️ Benefits

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix • Performance-based bonuses • Vacation and sick paid time off • 10 paid holidays • Monthly phone and data stipend • Medical, Dental, Vision, and Life Insurance • Annual continued education and tuition reimbursement stipend • Comprehensive Employee Assistance Program • 401(k) matching • Leadership and advancement opportunities • Awesome team merch!