Client Success Coordinator

6 days ago

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RYNO Strategic Solutions, LLC

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Website Desgin & Development • Search Engine Optimization (SEO) • Pay Per Click Ad Management (PPC) • iPad/iPhone App Design & Development • Social Media Marketing

51 - 200 employees

Founded 2008

☁️ SaaS

Description

• Who We Are • RYNO Strategic Solutions is an innovative, full-service Internet marketing company with 250+ RYNOs offering exceptional internet marketing services since 2008 • Our Mission • We Exist to Grow Your Business...PERIOD. • Our Values • We are transparent • We are good communicators • We give back • We have integrity • We are positive • We genuinely care • We focus on education • Summary of Position • We're looking for a driven Client Success Coordinator to join our growing team • You serve as a trusted resource for our valued clients • You are responsible for ensuring client satisfaction, delivering on client requests, and improving the overall client experience through prompt and helpful service • You will serve as the RYNO primary point of contact for your book of business with the goal of retaining and growing existing client accounts • You will also handle inbound client requests utilizing our internal ticketing system to deliver timely and thorough responses to our clients’ needs • You will work closely with our internal teams of developers, designers, SEO Analysts, and Paid Media Specialists to deliver outputs related to our clients’ websites and digital marketing campaigns • Your goal is to be a helpful, knowledgeable resource for our client base, driving more value and increased client satisfaction.

Requirements

• 1+ years of full-time experience in digital marketing, or Bachelor’s degree in Marketing, Communications, or related field • Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook, Teams) & Zoom • Experience with project management software, i.e., Salesforce or ClickUp • Strong work ethic and a “do whatever it takes to get the job done” attitude • Exceptional customer service and relationship-building skills • Ability to solve complex problems and resolve conflicts • Ability to gather, analyze, and interpret data to create comprehensive reports that provide valuable insights for clients • Foundational knowledge of Pay-per-click (PPC) and Search Engine Optimization (SEO) strategies preferred

Benefits

• Remote environment with great coworkers across the country AND an awesome office for those local in Phoenix • Performance-based bonuses • Vacation and sick paid time off • 10 paid holidays • Monthly phone and data stipend • Medical, Dental, Vision, and Life Insurance • Annual continued education and tuition reimbursement stipend • Comprehensive Employee Assistance Program • 401(k) matching • Leadership and advancement opportunities • Awesome team merch!