Customer Success Consultant

4 days ago

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Phocas Software

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Expertise in manufacturing, distribution and retail • Compatible with over 80 ERP systems including SAP, Infor, Epicor, Pronto, Microsoft Dynamics and Sage • Award winning business intelligence software • SaaS • CRM and Rebates

201 - 500

Description

• As a high-growth tech company selling software in a competitive global market, the work is not easy. • As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. • You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base. • Proactively drive activities that increase brand awareness, product presence and user adoption. • Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training. • Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities. • Identify new business opportunities within the account for revenue growth. • Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success.

Requirements

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required. • Minimum 3 years’ prior experience working in Customer Success or Account Management roles • Proven track record of meeting or exceeding retention goals / customer satisfaction metrics • Experience with Phocas or related products – other BI, CRM, ERP software products • Previous experience working within the SaaS/IT industry • Familiarity with financial planning, accounting, or financial modeling is essential

Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work From Home • Wellness Resources