Customer Success Manager

2 days ago

Apply Now

Receive Emails with Similar Jobs

TransPerfect

WebsiteLinkedInAll Job Openings

Translation • Language Services • Translation • Multicultural Marketing • Recruiting & Staffing

5001 - 10000

💰 Debt Financing on 2019-06

Description

• Serve as the central point of contact for client and be responsible for managing client relationships post-contract signature • Proactively learn about clients’ industries, business needs and company culture • Oversee the on-boarding of new customers and projects • Facilitate discussions, analyze, and document customer requirements • Arrange and facilitate training of customers and internal teams • Monitor and communicate project progress • Act as the customer’s advocate • Measure performance, analyze deviations and implement corrective actions

Requirements

• Minimum Bachelor’s degree in Clinical Research, Life Sciences, Business, or equivalent experience • Minimum 3 years’ experience in Customer Success, Project Management and/or Program Management • Minimum 3 years’ experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred) • Strong problem-solving and analytical skills • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) • Excellent customer service skills • Superior written and spoken communication skills in English • Ability to work under pressure and meet deadlines • Strong technology skills • Aptitude for forging strong partnerships/relationships

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance • 401k matching • Membership to child-care providers • Other TransPerks • Birthday off