Customer Success Manager

February 19

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

+1 more states

⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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TransPerfect

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TransPerfect is a global leader in providing language and technology solutions. With over 30 years of experience, TransPerfect enables organizations to connect with audiences in any language through services like translation, website and app localization, multilingual creative content, and more. They offer a range of solutions including AI and machine translation, interpretation, digital localization, international SEO/SEM, and software and mobile app localization. TransPerfect serves various industries, including life sciences, retail, e-commerce, legal, travel and hospitality, and finance & banking. They are renowned for their technology solutions, such as the GlobalLink Translation Management System, which simplifies multilingual content management.

Translation • Language Services • Translation • Multicultural Marketing • Recruiting & Staffing

5001 - 10000 employees

Founded 1992

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Debt Financing on 2019-06

📋 Description

• Serve as the central point of contact for client • Manage client relationships post-contract signature • Proactively learn about clients’ industries and business needs • Oversee on-boarding of new customers • Facilitate discussions and document customer requirements • Arrange and facilitate training of customers and internal teams • Monitor and communicate project progress • Act as the customer’s advocate and resolve issues • Measure performance and implement corrective actions • Collaborate with internal and external technology and product teams • Support estimated managed revenue of $1.25M+

🎯 Requirements

• Minimum Bachelor’s degree in Clinical Research, Life Sciences, Business, or equivalent experience • Minimum 3 years’ experience in Customer Success, Project Management and/or Program Management • Minimum 3 years’ experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred) • Strong problem-solving and analytical skills • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) • Extreme focus on customer experience • Excellent customer service skills • Superior written and spoken communication skills in English • Ability to work under pressure and meet deadlines • Strong technology skills • Ability to travel as needed

🏖️ Benefits

• Comprehensive benefits package • Medical, dental, and vision insurance • 401k matching • Membership to child-care providers • Other TransPerks • Birthday off