Manager, Customer Success

December 2

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Ottimate

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Automated Accounts Payable • Line-Item Invoice Digitization • Bill Pay • SaaS • Restaurants

51 - 200 employees

Description

• Ottimate (formerly Plate IQ) helps fast growing businesses automate accounts payables on their terms. • We simplify everything from invoice management to payments for both recurring and one-off expenses with a cloud-first approach that enables remote work. • Ottimate’s AP Automation and VendorPay Network helps businesses pay and get paid faster. • At Ottimate, passion generates excitement for what we do and how we do it. • With passion at the heart of everything we do, we nurture ideas, inspire excellence, and find creative ways to eliminate obstacles for cultivating growth. • The positive attitude with which we assist one another develops open, honest, and genuine connections. • Above all, we celebrate and embrace our differences. • We invest in each other because we win or lose as a team. • Our values are at the center of our company and culture. At Ottimate (formerly Plate IQ), we value: Growth, Customer Focus, Innovation, Accountability, and Communication. • As the Manager, Customer Success at Ottimate, you will lead a team focused on driving client satisfaction, retention, and expansion. • In this role, you’ll work closely with our clients to ensure they’re achieving their goals through AP Automation and Payment solutions, while guiding your team to deliver a consistently outstanding experience.

Requirements

• Experience: 5+ years in customer success or account management, with at least 2 years in a leadership role managing a customer-facing team. • Industry Knowledge: Background in SaaS, B2B tech, or related fields, with a strong understanding of client success in a growth-stage company. AP automation experience a bonus! • Interpersonal Skills: Strong interpersonal and communication skills to effectively engage with executive-level stakeholders. • Problem-Solving: Demonstrated problem-solving abilities to address customer issues promptly and efficiently. • Relationship Management: Proficiency in relationship management and customer engagement techniques. • Team Development: Ability to lead and develop talent within the team to ensure continued growth and success. • Technical Skills: Proficiency in CRM tools (Salesforce preferred) and experience with reporting platforms for monthly and quarterly reporting.

Benefits

• Compensation: $115K - $130K plus bonus, salary commiserate with experience. • Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance. • Competitive salary based on skills & experience. • Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family. • Employer sponsored 401(k) with company match. • Paid Time Off (and the encouragement to use it). • Annual company retreats. • Promote from within philosophy. • You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference. • You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing. • You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution. • Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to none. • We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks. • Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth. • We truly love what we do and who we do it with - and we think you will too!