Customer Success Manager - North West US

4 days ago

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Progress

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application development • web development • cloud development • application modernization • digital experience

1001 - 5000

💰 Post-IPO Equity on 1995-01

Description

• Manage a portfolio of customers to drive business value. • Act as a strategic partner aligning Progress’s features with customer needs. • Liaison between product management and customers to communicate Progress Roadmap. • Collaborate cross-functionally to ensure optimal customer experience. • Conduct quarterly account reviews to discuss account status and opportunities. • Implement strategies to maintain high customer satisfaction and minimize churn. • Develop metrics and best practices for optimizing customer value and satisfaction. • Manage and resolve critical situations within accounts.

Requirements

• 3+ years in Customer Success managing relationships in complex organizations. • Bachelor’s degree or equivalent work experience. • Experience in customer management within software or SaaS environment. • Experience with Gainsight and Salesforce. • Strong communication skills, including chairing meetings with executive leadership. • Ability to engage positive relationships and collaborate across company functions. • Certifications in customer success, project management, or related fields are a plus. • Ability to travel up to 20%.

Benefits

• Medical, dental, vision, life & disability, and financial benefits including 401(k). • Tuition Reimbursement program. • Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. • Competitive salary, uncapped commission, and best-in-class ESPP with a 27-month lookback. • Flexible paid vacation time, paid day off for your birthday, and company holidays. • A variety of leave plans including Parental Leave. • Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.