Client Success Associate

5 days ago

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Agero, Inc.

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Roadside Assistance • Claims Management • Award Winning Response Centers • Accident Management • Emergency Response

1001 - 5000

Description

• The Client Success Associate plays a crucial role in building and maintaining client relationships, ensuring client satisfaction, and providing targeted support for a select group of clients. • By proactively identifying clients’ needs and potential challenges, they work closely with internal teams to drive client retention, identify revenue opportunities and promote long-term success. • Key Outcomes: Account Management, Solution Adoption & Growth, and Commercial Management.

Requirements

• Associate Degree or equivalent work experience. Bachelor’s degree preferred. • 2-4 years proven experience in client support, customer service, or a related role. • Expertise in Contractual Obligations: Deep understanding of contractual commitments, serving as a trusted internal subject matter expert (SME) to assist other departments with client-related inquiries and ensure compliance. • Advanced Communication Skills: Exceptional ability to convey complex information clearly and foster open dialogue with clients. • Data Analysis and Reporting Proficiency: Strong understanding of operational metrics to effectively track and analyze client data. • SaaS Product Knowledge and Adaptability: Familiarity with SaaS products and a quick learner of industry-specific tools and practices. • Proactive Problem-Solving with a Customer-Centric Focus: Anticipates client needs and resolves issues proactively with a customer-first mindset. • Exceptional Multitasking and Prioritization Skills: Effectively manages multiple client accounts and shifting priorities while maintaining high service levels. • Strong Organizational Skills and Detail Orientation: Highly organized with meticulous attention to detail in managing renewals and commercial activities.