Customer Success Manager

2 days ago

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ServiceTitan

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SaaS • Mobile • FinTech

1001 - 5000

Description

• Play a crucial role in ensuring our customers’ success and satisfaction. • Act as a “preferred CSM” to approximately 100 accounts assigned to CSM Team. • Commit to exceeding customer expectations, maintain long-term relationships. • Guide customers to maximize their business understanding of the ServiceTitan platform. • Monitor account health and flag risk behaviors to engage with customers proactively. • Gather and relay customer feedback to the product and development teams for continuous improvement.

Requirements

• 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred. • A customer value, ROI, and business outcome-driven mindset. • Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan. • Strong de-escalation and problem-solving skills. • Highly skilled in written and verbal communication. • Proven ability to multi-task and manage multiple projects at a time with strong attention to detail. • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. • Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution. • Self-motivated and able to work effectively in a remote setting. • Highly organized and detail-oriented. • Project management skills and experience are a plus. • Exceptional organizational and time management skills. • Empathetic with a customer-focused approach. • Passion for phone-based customer interactions.

Benefits

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.