Customer Success Manager

December 6

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ServiceTitan

WebsiteLinkedInAll Job Openings

SaaS • Mobile • FinTech

1001 - 5000 employees

Founded 2012

☁️ SaaS

⚡ Productivity

🏢 Enterprise

Description

• Manage a book of business within the commercial and construction corporate success team. • Analyze user engagement data and account trends (ex: TitanAdvisor) to identify actionable insights and customize solutions for customers. • Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible. • Coach customers on best practices. • Solve and manage customer requests in a proactive, consultative manner, operating against a high standard for customer experience while adhering to SLAs. • Collaborate closely with team members across the CSM Team and cross-functionally to best meet customer needs. • Discover areas for improvement in the customer experience, both in our product and processes.

Requirements

• 1+ years of relevant experience (Customer Success, Customer Support, Account Management, Sales Development) with proven track record of success. • Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others. • Excellent problem-solving skills - you should be quick thinking and highly solution-oriented. • To be an adaptable team player - able to adjust to change easily and prioritize accordingly. • Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail. • Strong communication skills (verbal and written). • Exemplary organizational skills. You learn new processes quickly and incorporate them into your workflows effectively. • Commercial and construction experience preferred.

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.