Cloud Customer Success Manager

4 days ago

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Blue Mantis

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Cloud Services • Advanced Virtualization • IT Transformation Services • End User Computing • Managed IT Services

201 - 500

Description

• We are seeking an experienced Cloud Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. • The successful candidate will be conversant on cloud billing & licensing models and capable of resolving complex customer requests or complaints. • They will be expected to apply best practice processes/procedures associated with onboarding, provisioning, tools, reporting and escalations to ensure delighted clients.

Requirements

• (1-2 years) Customer Success Manager who is driven to build and maintain a customer-obsessed Cloud Solution Partner (CSP) program. • Experience as a Customer Success Manager, Consultant, Business Development Representative, Business Analyst or similar role. • Either possess or be willing to obtain FinOps Practitioner Certification. • BS Degree in Business or a Technology related field; graduate degree appreciated. • Experience optimizing workflows and implementing process improvement. • Technical and business problem-solving skills and judgement. • Demonstrated interpersonal skills including mentoring, coaching, presentation skills and the ability to interact with colleagues and customers at all technical levels. • Ability to prioritize and manage competing demands. • Experience working with Clients on business solutions. • Either possess one year of prior experience with public cloud billing and licensing models or be willing to learn. • Either possess one year of prior experience in the AWS Management Console and Azure Portal or similar Cloud Portals or be willing to learn.