Customer Success Manager - SMB Scaled
November 27
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🏆 Customer Success
🚫👨🎓 No degree required
🗽 H1B Visa Sponsor
Description
• Manage a portfolio of 160+ SMB accounts • Onboard new customers • Analyze customer usage metrics • Monitor customer health metrics • Assist with Technical Support • Help develop a scaled approach for customer success • Serve as the voice of the customer
Requirements
• Sales domain expertise and experience with Sales/Sales Development stakeholders • 1+ years of B2B SaaS CSM experience managing 100+ accounts • 1+ years of customer onboarding and support experience • 1+ years of SDR experience • Familiarity with Sales tech stack and tools like Outreach, Salesloft, Salesforce, HubSpot, or Apollo • Comfortable with data analytics • Excellent written and verbal communication skills • Self-starter with experience in rapidly-changing SaaS tool • Demonstrated success in taking ownership and working across teams
Benefits
• Competitive compensation • Equity • Generous perks • Comprehensive benefits
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