Customer Engagement Specialist, Real Estate

November 21, 2024

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Global Educational Services Provider

1001 - 5000 employees

Founded 1938

📚 Education

Description

• Manages a book of mid-revenue generating real estate accounts for KNA supplementation education business strategic accounts portfolio • Responsible for co-designing account plans with the assigned KNA salespeople for tiers of partners within their portfolio • Primary focus is ensuring that current real estate partners remain in the KNA portfolio and continue to grow • Expected to identify any potential upsell and cross-sell opportunities in their portfolio and promptly identify any risks to renewal • Manage relationships with key stakeholders on strategic accounts where they are known

Requirements

• Associate’s Degree or related field, or equivalent work experience • Minimum of two years of relevant E2E experience in managing customer experience • Process management • Attention to detail • Customer relationship management • Strategic analysis • Cross functional collaboration • Matrix management • Excellent presentation skills

Benefits

• Remote work providing flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Competitive health benefits and new hire eligibility starts day-1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities • And so much more!