Customer Success Support Analyst

4 days ago

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Sharetec Systems

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Data processing provider to credit unions • Credit Union Software • Credit Unions • core data processing • banking software

51 - 200

Description

• Full-time Customer Success Support Analyst position at Sharetec • Utilize problem solving, communication, and interpersonal skills to provide outstanding support • Work collaboratively with teams in a call center environment • Provide technical assistance to end-users and diagnose issues • Maintain current with product information and effectively communicate solutions.

Requirements

• High school diploma or equivalent required • Associates or higher in Business or Computer Science preferred • 2+ years direct customer service in the financial services industry • OR 2+ years in a support call center environment • Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer • Some technical knowledge is a plus; however, a willingness to learn is necessary • Ability to maintain effectiveness when experiencing major changes in work tasks or work environment • Ability to deal effectively with others in antagonistic situations • Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits • High standards of performance for self

Benefits

• Competitive salaries • Medical, dental, vision, life and disability coverage • Paid Time Off (PTO) • Paid holidays - including your birthday off! • $1,000 employee referral program • 401(k) and 401(k) matching • Department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises