Customer Success Support Analyst

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Sharetec Systems

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Data processing provider to credit unions • Credit Union Software • Credit Unions • core data processing • banking software

51 - 200

Description

• Customer Success Support Analyst role at Sharetec • Use a technical and analytical approach to deliver service • Interact with customers to provide information in response to inquiries • Gather customer information and determine the issue • Diagnose and resolve technical software issues • Identify and escalate priority issues per client specifications • Accurately process and document case transactions • Follow up and make scheduled callbacks to customers • Participate in after-hours on-call rotation

Requirements

• High school diploma or equivalent required • Associates or higher in Business or Computer Science preferred • 2+ years direct customer service in the financial services industry • OR 2+ years in a support call center environment • Ability to communicate clearly via verbal, written or typed media • Some technical knowledge is a plus • Ability to maintain effectiveness when experiencing major changes • Ability to deal effectively with others in antagonistic situations • Willingness to establish proper courses of action to ensure efficient work

Benefits

• Competitive salaries • Medical coverage • Dental coverage • Vision coverage • Life coverage • Disability coverage • Paid Time Off (PTO) • Paid holidays • $1,000 employee referral program • 401(k) and 401(k) matching • Company outings like paid food trucks and baseball games