Customer Success Manager

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Marketing • Physical Therapy • SAAS • Technology • Chiropractic

11 - 50

Description

• Onboarding and Training: This role involves creating tailored onboarding programs for new clients and conducting comprehensive training sessions, focusing on software, products, and soft skills. • Customer Relationship Management : Proactively managing 35-50 customer relationships from post-launch to renewal, the Onboarding Specialist works closely with customers to drive product adoption and ROI. • Retention and Growth: Responsible for retaining and growing the client base, the specialist communicates regularly with customers, tracks adoption trends, and identifies opportunities for expanded services. • Subject Matter Expert: In this capacity, the specialist serves as a subject matter expert, offering guidance on various topics, including marketing strategy and patient retention.

Requirements

• Experience 2+ years within a customer success organization • Excellent verbal and written communication • Motivated self starter; team player • Proficient at establishing relationships with customers and internal teams • Able to identify and pivot customer relationships to facilitate retention and drive upsells • Able to flourish in a high growth environment where change is constant • Proficient in Salesforce and other cloud-based tools • Basic understanding of Facebook, Instagram and other social media platforms

Benefits

• Completely virtual. We don’t have an office (and never have). • Work life balance environment - we care that you are personally and professionally taken care of.