Analytics Services Manager - Customer Success

5 days ago

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Invoca

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Inbound Call Marketing • Call Tracking • Call Intelligence • Pay-Per-Call Advertising • Phone Leads

201 - 500

Description

• Invoca is seeking a Analytics Services Manager to join our Customer Success Team. • Responsible for creating and presenting insights to key Invoca customers to help them realize the value of their data. • Work with large data sets, transform data, mine for insights, and create compelling customer presentations. • Collaborate with teams such as Customer Success Management, Technical Account Management, and Data Science.

Requirements

• Bachelor’s degree or equivalent related work experience • Certifications in Analytics or Data Science • 2+ years of experience working as a Customer Success Manager, Marketing Analytics, Insights Manager or in an analytical Professional Services position. • Strong skills in Excel Google Sheets & Google Slides • Experience taking large data sets, mining for insights and then presenting insights in a non technical way to customers • Experience managing multiple customer projects at one time and excellent time management skills • Experience working with cross-departmental teams within a SaaS organization • Advanced presentation skills that demonstrate technical proficiency, digital marketing knowledge, and good interpersonal skills. • Ability to assess customer requirements, identify business problems, and demonstrate proposed solutions to customers

Benefits

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more. • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family. • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. • Stock options - All employees are invited to ownership in Invoca through stock options. • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program. • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members. • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs. • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service. • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more. • Position Base Range - $70,000-$90,000 / plus annual bonus.