Customer Success Manager (GovTech)

July 30

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Solutions for local government.

eSignatures • Automated Paperwork • Cloud Storage • Mobile Friendly • Online Form Templates

201 - 500

Description

• Customer Success Manager facilitating customer communications to drive adoption • Engage with customers to assess business needs and assist them

Requirements

• 2-5 Years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service SaaS organization • A passion for Customer Engagement and service mentality • Proven record of creating and maintaining business partnerships and relationships “do-er” mentality with a hands-on, passionate, curious, empathetic approach and the grit to get things done • Results driven and proven ability to meet or exceed quotas • Experience with annual renewal process is preferred • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment • Excellent oral and written communication skills • Must be proficient in PowerPoint and comfortable presenting to all levels of an organization • Highly organized and has the ability to work independently and to be accountable for results with minimal supervision • Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred • Government Technology experience welcomed

Benefits

• Pay Range: $70,000 - $80,000 annually + Commission • Leadership and career development opportunities • Competitive insurance (medical, dental, vision, and voluntary life & disability) • Mental health benefits • 401(k) plan (company matching) • Paid holidays • Flexible PTO - no accruals • Paid generous parental leave • Monthly work from home stipend