Customer Success Manager

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Actabl

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Description

• A Customer Success Manager at Actabl Plans and implements outbound sales strategies • Collaborates with clients and internal departments to develop features and product improvements • Handles the onboarding process for new accounts • Coordinates with customers to understand their goals and helps them execute plans to achieve them • Collaborates with marketing to build customer references • Monitors and reports on key metrics to ensure sales targets are met • Troubleshoots minor issues and forwards larger problems to the appropriate party • Documents details of all calls and customer interactions • Responsible for managing a portfolio of accounts to foster long-term business relationships • Serve as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders • Deliver a proactive customer engagement strategy to drive renewals, product adoption, training, and revenue growth • Act as an escalation point to drive resolution on customer issues

Requirements

• Bachelor’s degree-Field of Study: Business Administration, Hospitality or general • 2-3 years of experience in Customer Success, Account Management or related disciplines for a global SaaS or enterprise software business • Customer-facing experience with large and strategic customers • Experience establishing and growing relationships with all levels within enterprise organizations • Excellent organizational, presentation and communication skills (written and verbal) • Strong attention to detail and analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans • Ability to succeed in a fast-paced, dynamic and high growth technology environment • Proficient in Excel, Word & PowerPoint; G-Suite (Google Drive, Gmail) preferred • Expertise in SalesForce, ChurnZero, TeamSupport, Monday.com preferred • Willing to travel based on customer and business needs • Hospitality Industry experience preferred

Benefits

• Medical, dental, and vision insurance for employees and dependents • Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability • Employee Assistance Program provides counseling for a variety of needs • Marketable base salary and competitive bonus structure • Employer-paid medical, dental, and vision insurance for employees • Retirement plan and 401(k) match • Discretionary time off to be used when needed • Robust company holiday list and winter closure • 12 weeks of parental leave for birthing and non-birthing parents