Customer Success Manager

November 4

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Description

• Plans and implements outbound sales strategies • Collaborates with clients and internal departments to develop features and product improvements • Handles the onboarding process for new accounts • Coordinates with customers to understand their goals • Serves as the primary point of contact throughout the customer lifecycle • Utilizes CRM to keep track of key account data and tasks • Promotes customer satisfaction and loyalty • Documents details of all calls and customer interactions • Acts as an escalation point to drive resolution on customer issues

Requirements

• Bachelor’s degree in Business Administration, Hospitality or general • 2-3 years of experience in Customer Success, Account Management or related disciplines • Customer-facing experience with large and strategic customers • Excellent organizational, presentation and communication skills (written and verbal) • Strong attention to detail and analytical skills • Ability to succeed in a fast-paced, dynamic and high growth technology environment • Proficient in Excel, Word & Powerpoint; G-Suite preferred • Expertise in SalesForce, ChurnZero, TeamSupport, Monday.com preferred • Willing to travel based on customer and business needs • Hospitality Industry experience preferred

Benefits

• Medical, dental, and vision insurance for employees and dependents • Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability • Employee Assistance Program provides counseling for a variety of needs • Marketable base salary and competitive bonus structure • Employer-paid medical, dental, and vision insurance for employees • Retirement plan and 401(k) match • Discretionary time off to be used when needed • Robust company holiday list and winter closure • 12 weeks of parental leave for birthing and non-birthing parents