Associate Customer Success Manager - K12

September 20

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Instructure

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Amplify teaching. Elevate learning. Intensify impact.

education • learning management system • software as a service • education platform • employee engagement

1001 - 5000

Description

• Cultivate an exceptional member experience by exceeding your member’s expectations. • Craft appropriate member strategies to build a deep rolodex of relationships at all levels in your member’s organization. • Be an effective communicator through conducting dynamic and well-informed presentations. • Demonstrate a mastery of Parchment’s products and services, their capabilities and how they solve member business problems. • Manage all renewal and expansion opportunities for 100 -500 accounts. • Timely renewal of existing members. • Expanding the value of existing members through price increases, expansions, and lead generation. • Effectively working cross-functionally with fellow Parchies. • Representing Parchment products and services accurately to members. • Quoting, negotiating, and closing contracts. • Accurate forecasting. • Developing and executing strategic customer engagement plans. • Meeting quantitative revenue goals (renewals and expansions) and customer satisfaction goals.

Requirements

• BA or BS - 4 year college degree • Passion for the education industry • Excellent written and verbal communication skills • Presentation and public speaking ability • Computer proficiency with MS Office, Salesforce.com, and one SIS or ERP • Successful management of 100-500 member accounts concurrently with a book of business between $2M and $3M. • 20-40% travel annually, with seasons of more travel than others. • Consistent attainment of 90% of quarterly/annual goals or greater.