March 22
đşđ¸ United States â Remote
â° Full Time
đ˘ Junior
đĄ Mid-level
đ Customer Success
đŚ H1B Visa Sponsor
⢠Handling a high volume of user support requests via email, phone, and social media ⢠The first point of contact for both Promenade customers and partners ⢠Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team ⢠Acting as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner ⢠Identifying trends and inefficiencies to enhance the support process and improve the user experience ⢠A product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community
⢠A natural people person and relationship builder ⢠Passionate about serving small businesses and being apart of a growing startup ⢠Tech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence ⢠An excellent communicator, both in writing and over the phone ⢠Friendly, optimistic, and have a caring demeanor ⢠Adept at working well under pressure and with tight deadlines ⢠Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat
⢠Equity/Stock options in a profitable and rapidly growing company ⢠Great Medical/Dental/Vision coverage ⢠Transportation coverage in the form of parking, rideshare, or metro credit ⢠Fully stocked snack bar & weekly catered lunches ⢠The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) ⢠Ability to mold your career and make an immediate impact ⢠Work in a fast-paced, fun environment with an eclectic group of people from all over the world
Apply NowFebruary 15, 2023
đşđ¸ United States â Remote
đ° $8.5M Debt Financing on 2022-06
â° Full Time
đ˘ Junior
đĄ Mid-level
đ Customer Success
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