Customer Success Associate

August 17

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Clarify Health Solutions

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Value-Based Care • BPCI • Artificial Intelligence • Healthcare Technology • Real World Evidence

201 - 500

💰 $150M Series D on 2022-04

Description

• Help manage a portfolio of customers and relationships with each customer. • Provide on-site and off-site assessments and consultative services. • Help conduct business reviews and meetings with customers on an ongoing basis. • Establish and develop strong, credible relationships with customers. • Become a subject matter expert in the use of Clarify’s technologies. • Facilitate training for customers on the use of Clarify’s products and solutions. • Project manage pool of customers to ensure they are receiving value from their Clarify partnership. • Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk. • Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities. • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

Requirements

• Passion for Clarify’s mission and making a difference in healthcare. • Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way. • Takes initiative both internally and externally to bring new ideas and processes to help grow customers and the business. • 2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred). • 1+ years of healthcare provider, payer, and/or life sciences experience. • Strong project management skills, PMP certification a plus. • Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments. • Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion. • High attention to detail and ability to produce high quality outputs. • Strong written and verbal communication skills. • Strong analytical problem-solving skills, advanced Excel, SQL and/or SAS skills a plus • Ability to build strong relationships and foster teamwork with customer and internal team members. • Willingness to contribute to building Clarify with energy and excitement.

Benefits

• Competitive compensation ($85k-105k base + bonus + equity) • Quality health insurance • Traditional 401K plan • Vision, dental, disability and life insurance • Flexible Spending Accounts and Commuter Benefits • Generous PTO • Flexibility • Monthly wellness stipend • Remote friendly • A collaborative workplace, which will challenge you and celebrate your work • A chance to learn with and from interesting and enthusiastic colleagues