Customer Success Manager

November 6

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Jonas Software

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Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000 employees

🤝 B2B

Description

• The ClubOS team is looking for a seasoned Customer Success Manager who has a passion for developing customer relationships and assisting in overall strategy, consulting and successful adoption of products and services for their customer portfolio. • A strategic Customer Success Manager who has had the opportunity to manage a portfolio of customers. • You have proven your ability to partner with clients to grow their business. • You love earning a customer’s confidence and enjoy serving as a trusted operational partner for their business. • You are motivated by the challenge of identifying opportunities to develop, share and implement operational excellence to grow your client’s customer base and revenue. • Strategically manage a portfolio of customer accounts, prioritizing daily tasks with the goal to drive process improvements and business growth. • Maintain a high level of business acumen to deliver personalized business insights to all high value customers. • Think strategically about business solutions that are unique to each customer, creatively implementing solutions that drive process change and additional revenue. • Master the ClubOS products and services offering to provide customers with consultative guidance on how to get the most out of our products • Identify upsell, cross-sell, and renewal opportunities within your accounts, promoting additional products and services to meet the customer’s needs. • Ensure a smooth handoff from the Onboarding/Training team to the Customer Success team as new customers come on board • Act as a consultant to the businesses we work with - advise them on best practices for marketing to their customers and increasing their business • Ownership of your client’s operational task list and coordination for client projects, implementation of new functionality, upgrades etc. • Identifying user needs and coordinate training and consultative services • Nurture customer relationships to build trust • Collaborate with other departments when necessary to achieve customer and member satisfaction. • Align with ClubOS’ strategic goals to grow the revenue for both our customers and our company

Requirements

• 2-4 years SaaS Experience (SaaS account management a plus) • Experience and demonstrated success in the management of multiple key accounts • Strong skills with Microsoft Suite of products and Salesforce knowledge a plus • Ability to understand, analyze and interpret data to make organizational, planning, and problem-solving decisions • Organized, detail-oriented individual capable of meeting short-deadline goals daily • Ability to prioritize the most important activities daily to maximize time spent on each account • Strong written and oral communication skills • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment