Customer Success Manager

4 days ago

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Jonas Software

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Jonas Software is a prominent acquirer and manager of vertical market software companies across the globe. With over two decades of experience, the company focuses on acquiring mission-critical software businesses and provides them with the requisite tools and network to sustain and grow. Operating under a 'buy and hold forever' philosophy, Jonas Software ensures a permanent home for businesses it acquires, fostering a culture of autonomy and shared best practices among its portfolio companies. As part of Constellation Software, with over 850 acquisitions, Jonas Software has a strong track record with 130+ acquisitions and supports a vast employee base dedicated to delivering top-notch services to its clients.

Enterprise Management Software • Club Management Software • Construction Software • Leisure Fitness & Sports • Attractions

1001 - 5000 employees

🤝 B2B

📋 Description

• Base Salary: $42K + Commission (Total Compensation: $50K–$55K) • Establish lasting, consultative relationships with customer accounts assigned to you. • Maintain regular contact with customers to introduce new features and products, assess satisfaction, help to maximize the use of our solutions, and demonstrate value. • Serve as a customer advocate within our organization to ensure that issues are resolved. • Expand recurring revenue in assigned accounts by selling current owners new location systems, selling system upgrades, and selling add on products. • Ensure retention of current revenue per account by monitoring customer needs and working to achieve long term satisfaction. • Coordinate change of ownership processes. • Document all communication in company CRM systems and maintain accurate customer records. • Maintain a pipeline forecast of revenue opportunities and at-risk clients. • Customer Success Managers will be assessed on the following: - Retention of recurring revenue $ in assigned client base. - Expansion of recurring revenue $ in assigned client base. - Customer satisfaction survey results.

🎯 Requirements

• High school diploma or equivalent required. • Bachelor's degree in Business, Hospitality, Marketing or related is desired. • Excellent interpersonal, listening, and communication skills. • Customer focused and driven for results. • Self-motivated and action oriented - will be disciplined and responsive. • Excellent knowledge of sales practices and principles. • Ability to understand and communicate complex technical concepts around hardware, software, and business analytics. • Organizational Agility - the ability to work across other departments to mobilize resources to solve customer problems. • Experience/understanding of principles of business, ability to relate to a restaurant owner’s business priorities. • Has integrity and is trustworthy and compassionate. • Technical skills with knowledge of Google suite, online meeting tools, and SalesForce.com. • Experience in selling software solutions and/or the restaurant industry is an asset, but not required. • Time management and priority setting skills a must. • Ability to learn on the fly.