Customer Success Manager

4 days ago

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Grace Hill

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Grace Hill is a company that specializes in providing industry-specific policy, training, and assessment solutions designed to improve performance in the multifamily and commercial real estate sectors. Their offerings include comprehensive training content, mystery shopping services, survey tools, and reputation management solutions. Grace Hill is dedicated to helping multifamily property management companies and commercial real estate organizations enhance their performance through innovative solutions and expertise in real estate technology.

online training • real estate training • property management training • compliance training • fair housing

51 - 200 employees

🏠 Real Estate

📚 Education

🏢 Enterprise

💰 Private Equity Round on 2014-08

📋 Description

• The Customer Success Manager’s primary responsibility is to ensure the success and satisfaction of our valued customers. • You will be the main point of contact for our clients, working closely with them to understand their needs, address their concerns, and drive their success with our products and/or services. • Your role will be outcome-based, focusing on customer retention, product adoption, and fostering long-term relationships. • Establish and maintain strong, trust-based relationships with key customers. • Regularly interact with customers to understand their goals, challenges, and overall satisfaction. • Collaborate with the Onboarding Specialists to develop onboarding plans and ensure successful product implementation. • Monitor customer health indicators and proactively address issues to prevent churn. • Analyze customer data to identify trends, areas of improvement, and opportunities for enhancing the customer experience. • Gather customer feedback and convey insights to the product and development teams for continuous improvement.

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field preferred. • Proven experience in a customer-facing role, such as customer success, account management, or sales. • Excellent communication, presentation, and interpersonal skills. • Strong problem-solving and analytical abilities. • Ability to understand and communicate technical concepts. • Proficiency with customer relationship management (CRM) and customer success tools. • A customer-centric mindset with a passion for delivering exceptional service. • Strong organizational and time-management skills. • Goal-oriented with a track record of meeting and exceeding customer success targets. • Must be willing to travel 30% of the time.