Customer Success Manager

4 days ago

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Voxel

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Voxel is a company that provides a site intelligence platform aimed at enhancing safety and operational efficiency for industries such as food and beverage, grocery and retail, logistics and supply chain, manufacturing, and ports and customs. By offering insights and actionable intelligence, Voxel empowers safety and operations leaders to make strategic decisions. The platform focuses on protecting the workforce and accelerating operational performance, emphasizing security and strategic visibility.

11 - 50 employees

🏢 Enterprise

🔐 Security

📋 Description

• Industrial labor is incredibly dangerous work - almost 3 million people in the US per year are injured in the workplace for entirely preventable and at times, fatal or debilitating causes. • Protecting these essential people who power our world is what motivates Voxelitos, and we'd love for you to join us. • At Voxel, we're passionate about revolutionizing workplace safety and operations with groundbreaking, full-stack AI and computer vision technology. • Voxel’s site intelligence platform helps safety and operations leaders see the unseen risks, make strategic decisions, and prevent workplace incidents before they happen. • Our customers include Fortune 500 companies across major grocers and retailers, manufacturers, food and beverage warehousers, supply chain and logistics service providers. • Based in SF with team members sitting all over the globe, Voxel is backed by industry leading VC’s. • As a Customer Success Manager at Voxel, you'll play a crucial role in building and nurturing strong customer relationships. • Your responsibilities will include managing a portfolio of accounts, understanding customers' unique needs, and ensuring that our products are driving real impact.

🎯 Requirements

• Bachelor's degree in Business, Marketing, or a related field. • Certified Safety Professional (CSP) credential or experience in warehouse and distribution facilities is a plus. • A minimum of 3 years' experience in customer success, account management, or a similar role. • Exceptional interpersonal skills and a talent for building and sustaining relationships. • Strong written and verbal communication abilities. • A proactive problem-solving approach with a self-driven mindset.

🏖️ Benefits

• Extensive / Generous health, dental, and vision insurance. • Highly competitive paid parental leave and support system. • Ownership in the business through an Equity Incentive Plan. • Generous paid time off and / or flexible work arrangements. • Daily meals in-office, vibrant company events, team-building. • 401K retirement plan, HSA options, pre-tax Commuter Card.