Customer Success Coordinator

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Actabl

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Description

• Provide essential support to Customer Success Managers ensuring high level of service. • Assist Customer Success Managers in managing a portfolio of customers throughout journey. • Act as liaison between customers and internal teams ensuring timely resolution of inquiries. • Monitor and manage projects for the CSM team. • Utilize TeamSupport system for updates on account escalations and overdue support tickets. • Analyze system usage and product adoption with tools like SiSense and Pendo. • Provide regular cadence of Customer Success reporting to team leads. • Collaborate with cross-functional teams to ensure a seamless customer experience.

Requirements

• Bachelor’s degree-Field of Study: Business Administration, Hospitality or general • Bachelor’s degree and 2-3 years of experience, or a commensurate combination of education and experience. • Excellent organizational, presentation and communication skills (written and verbal). • Strong attention to detail and analytical skills with an aptitude for translating quantitative and qualitative data into actionable plans. • Ability to succeed in a fast-paced, dynamic and high growth technology environment. • Experience in Excel, Word & Powerpoint is required; proficiency in G-Suite (Google Drive, Gmail) is preferred. • Experience in SalesForce, ChurnZero, TeamSupport, Monday.com preferred. • Experience in Customer Success, Account Management or related disciplines for a global SaaS or enterprise software business • Customer facing experience with large and strategic customers preferred. • Hospitality Industry experience preferred; Customer Success is the “Front Desk” of Actabl.

Benefits

• Medical, dental, and vision insurance for employees and dependents • Employer-paid Life and AD&D, Short-Term Disability, and Long-Term Disability • Employee Assistance Program provides counseling for a variety of needs • Marketable base salary and competitive bonus structure • Employer-paid medical, dental, and vision insurance for employees • Retirement plan and 401(k) match • Discretionary time off to be used when needed • Robust company holiday list and winter closure • 12 weeks of parental leave for birthing and non-birthing parents