Customer Success Manager

November 6

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Chromatic (we're hiring!)

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Javascript • Frontend • Testing • Software Engineering • Design

11 - 50

Description

• Our mission is to improve the UX of the internet. • We build tools that help frontend teams develop and test UIs. • Looking for a Customer Success Manager to maximize customer lifetime value and drive revenue growth. • Responsible for building lasting relationships with executives, leadership, and platform end users. • Collaborate with the sales team to recognize upsell opportunities. • Partner closely with sales, product, and engineering teams. • Fully remote position located in the Eastern Time Zone within the US or Canada.

Requirements

• 2 to 3+ years of direct customer management experience in Customer Success, Account Management, or Sales at a SaaS technology company • Proven history of supporting large enterprise clients through managing renewals, contributing to account growth, and identifying or pursuing expansion opportunities • Outstanding organizational and project management skills • Basic Data Analysis — Foundational data analysis skills to interpret metrics and drive data-informed decisions • Organized, dependable, and able to manage multiple relationships and projects • Naturally curious — willing to learn new tools and experiment with solutions • Thrive in a fast-paced environment; proactive and take initiative • Nice to have: Understanding of the development process and some technical familiarity

Benefits

• Learn more about our compensation philosophy here • Visit our careers page for a list of our other benefits and a peek into life at Chromatic.