Interiors International
Architecture • Interior design • Project management • General contractor
11 - 50
Customer Success Specialist
4 hours ago
Interiors International
Architecture • Interior design • Project management • General contractor
11 - 50
Description
• The Customer Success Specialist ensures customers have an exceptional experience that drives adoption, loyalty, and expansion. • Responsibilities include proactive customer outreach, feature promotion, conducting training sessions, and collecting feedback. • Monitor and analyze customer usage patterns and implement retention strategies. • Regularly report to the Customer Success Lead on interactions and feedback.
Requirements
• Bachelor's degree or equivalent experience in a related field. • 2 years of experience in customer success, support, implementations or account management roles. • Strong communication and problem-solving skills. • Ability to work collaboratively with cross-functional teams. • Familiarity with data analysis and reporting tools. • Experience with HubSpot and Monday.com is a plus
Benefits
• Employee referral bonus of $1,000
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