Customer Engagement Associate Manager

November 20

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Kaplan Test Prep

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Global Educational Services Provider

1001 - 5000 employees

Founded 1938

📚 Education

Description

• For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. • The CEAM plays a pivotal role in driving retention and growth within supplemental education accounts. • The primary responsibility is to encourage product utilization through proactive outreach. • The CEAM drives account retention and growth by providing exceptional customer support. • Responsible for monitoring and reporting account health and risk. • Drive renewal efforts across the portfolio of accounts for revenue growth.

Requirements

• Bachelor Degree (or continuously enrolled to complete degree) • Minimum of 2 years of experience working in customer service or customer support • Process management • Attention to detail • Customer-support orientation • Cross functional collaboration

Benefits

• Remote work providing flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members • Competitive health benefits and new hire eligibility starts day-1 of employment • Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities • And so much more!