Customer Success Manager

February 28

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Polar Analytics

Polar Analytics is a powerful data analytics platform designed to centralize and analyze ecommerce data. It integrates with over 45 data sources, providing analytics dashboards, custom reports, and first-party attribution to help ecommerce and DTC brands drive profits. The platform enables users to automate reporting, improve customer acquisition, boost retention, and optimize product offerings. It features tools like server-side tracking, conversion API enhancements, and ad creative reporting, making it a comprehensive solution for revenue optimization and marketing campaign alignment.

Shopify • Data • Business Intelligence • ETL • ELT

📋 Description

• Polar Analytics simplifies data for DTC brands to make smarter, faster decisions. • Join us to empower thousands of entrepreneurs and agencies to grow their brands. • Be at the forefront of DTC, eCommerce, and Data industries. • Onboard customers, prevent churn, and transform problems into scalable solutions.

🎯 Requirements

• You love the eCommerce, DTC, and SaaS space • You have a previous B2B SaaS experience as a CSM (at least 2 years), preferably where you saw the team grow as the company scaled • Bachelor or equivalent in business school or engineering • You are data-driven • You have exceptional written and verbal communication • You are passionate and humble, you always love to learn and share • You thrive with ownership and responsibility: you will be responsible to take our Support to the next level!

🏖️ Benefits

• Choice-First Work Culture – We focus on impact. • 5 weeks of vacation • Competitive salary & equity • Latest MacBook • Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in • Private Health Insurance – Based on your location. • Company-Wide Offsites Every 6 Months – Align on vision and strengthen our team bonds.

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